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Option One (1):
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The resolve that is available for your account is to place your account on its own dedicated IP. This way, when checks are being done, you will be the only account on your IP. Doing this will prevent your account from being blocked for content that you have nothing to do with (if you do get blocked, it will be for content that YOU are hosting). The dedicated IPs will be at a cost of $4.00 (USD) per month, on top of the fees you are already paying. If this resolve interests you, please reply back to this message accordingly, and we will begin the process by opening the appropriate invoices in your client area.
Option Two (2):
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Upgrade from the shared hosting environment to a VPS or a Dedicated Server. These 2 types of hosting environments are isolated- meaning that only you and your accounts will be hosted on the server. These environments will prevent your IPs from being blocked because of content that you have nothing to do with (as would happen in a shared server environment). However, once again, this isolates your accounts, so if your IPs DO get blocked, it will be because of content that YOU are hosting. If the IPs do, in fact get blocked because of content you are hosting, we can change your IPs at YOUR expense. For VPS and Dedicated servers, additional IPs come at a cost of $2.00 (USD) per IP.
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Are the cheapest, and most reliable solution for you, your account, and your business. As I said, unfortunately, since this is a shared server, and since IPs are becoming harder and harder to justify and/or find, we cannot provide you with a free dedicated IP at this time. I beleive that you will find the same or similar situation at other hosts in the business. Please let us know how you would like to continue, and we would be more than happy to assist you as best possible. We appreciate your patience and cooperation a great deal.
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***Please note that ALL passwords are CaSE SEnSiTivE***
If you have any further questions or comments, now or in the future, please do not hesitate to inquire, and we will do our very best to assist you.
Thanks,
Marcos F.
Surpass Sales/Support Staff |
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